PRODUCT EXPERIENCE: ONBOARDING GUIDANCE FOR A NEW PLATFORM

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A previous usability research study for a product community showed that users desired a guided walk-through onboarding tool.

ROLE

  • UX Writer

  • Product Experience Designer

SOLUTION

  • Help users understand new features and layout of the community platform with a guided walk-through solution

  • Establish a baseline to understand where users need the most assistance

  • Implement WalkMe Digital Adoption Solution

Mapping out key tasks and feature introductions on the home page with InVision

MICROCOPY

RESEARCH

  • More than 25 user research sessions, including remote usability testing and interviews (10 facilitated by me)

  • User research survey with 178% more responses from a previous annual survey

RESULTS

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  • Insights from the walk-through tool show specific pages where user experience can be improved or where users need the most assistance

  • Established a baseline tool for developing UX maturity with the community platform